UK legal Terms and conditions of website usage
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Alexina Law’s relationship with you in relation to this website.
The term “Alexina Law” or “us” or “we” refers to the owner of the website whose office is PO BOX 234 Wantage OX12 2DX (no parcel returns).
The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Alexina Law’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Delivery & Returns Policy Information
Alexina Law will send an email confirmation of the order.
Alexina Law will send you an email when your order has been dispatched with an estimated delivery date.
Alexina Law will contact you by email or telephone to notify you if there is a delay or problem with your order.
Delivery Arrangements (UK Mainland Only)
Alexina Law aims to dispatch goods in stock within three working days of receiving your order and payment. This may be subject to holiday delays or website maintenance delays.
Please allow up to ten days for delivery after cleared payment.
Please note that cheque payments must be cleared before goods are dispatched.
If some items in your order are not in stock, Alexina Law may retain stock items on hold until the outstanding items are received.
Items on back order will be delivered on receipt, with the applicable postage for the value of the order applied.
Postage and packing charges:
Deliveries will be sent by Royal Mail or Parcel Force. Postage costs are given at checkout. The rates are determined by the value of order.
Under £10 £ 3
£10- £19.99 £ 4
£20-£29.99 £ 5
£30-£44.99 £ 8
Over £45 £10
British Forces Post Office (BFPO) addresses are dependent on BFPO schedules
EU & International Deliveries
At checkout the default postage is based upon UK orders. EU and International orders must select the relevant EU or international option given through the checkout process.
Orders will not be processed until the correct postage has been paid.
Packaging
All delivery costs includes the cost of packaging materials. Alexina Law recycles packaging materials as well as using new materials, 100% recyclable materials where possible.
Gift Wrap ( if available)
If you require Gift Wrap, for you to wrap, bag or box personally, please select your options at Checkout. Prices are given on the Gift Wrap page and at Checkout.
Please indicate if you would like the gift sent to an alternative address during the checkout process.
Returns Policy
• If for any reason you are not happy with your purchase please notify Alexina Law by email, info@alexinalaw.co.uk, by letter to the address given below or by telephone, 01865 600838 leaving your name, contact number, invoice number and the nature of the problem giving the reason for the return.
• Please notify Alexina Law no later than 7 days after receipt of your order.
• Goods must be returned immediately or as soon as possible in their original packaging, unused in an “as new” condition to the delivery address given after notification to Alexina Law by email, telephone or letter.
• Alexina Law is not responsible for paying any shipment costs for returns.
• Alexina Law advises that you obtain a free certificate of posting from the Post Office as proof of returning the goods.
• Alexina Law will refund the total price of the goods including the original delivery charge within 30 days. This payment will be made using the original payment method.
Faulty or Damaged Goods
Alexina Law aims for your gifts to arrive in an excellent condition. If any goods arrive damaged or are faulty, please contact Alexina Law on info@alexinalaw.co.uk or telephone 01865 600838 leaving your name, contact number, invoice number and the nature of the problem.
Alexina Law aims to get back in contact you within 3 working days.
• Alexina Law may be able to offer you a replacement with free delivery.
• Alternatively a full refund can be arranged
• This refund will be made by the method used for the original purchase, within 30 days.
• Alexina Law requests that the damaged or faulty goods are returned as soon as possible. Alexina Law is not responsible for the cost of returning damaged or faulty goods.
Exchange or refund
This refund policy does not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumers are under a duty to take reasonable care of goods in their possession.
Alexina Law will exchange or refund your purchase up to 30 days from the date of notification,
Alexina Law requests that the item is returned unopened where possible and in its original packaging.
This does not affect your consumer rights and if you open the goods to inspect them, you can still cancel your purchase at any time either before or up to 7 working days* following the day the goods are delivered. (“Working days” means all days other than Saturday, Sunday and Public Holidays)
You can cancel your purchase by: contacting Alexina Law by email:info@alexinalaw.co.uk or by post to:
Alexina Law, PO BOX 234 Wantage OX12 2DX
THIS DELIVERY& RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS.